Home Center Outlet

We were able to find the perfect door at a reasonable price for a home office. The staff at the store were very helpful and resourceful. However, after our contractor picked up the door and unpackaged it at the house, there were visible scratches, scuff marks, and a non-functioning latch mechanism. The contractor was able to repair the latch on sight on our time. After reaching out to Home Center Outlet several times asking for a remedy and some type of credit back for the extra money we had to spend, they dropped off touch up paint, a replacement latch, and stated that the product needed to be unpackaged at the warehouse by whomever is picking it up to verify the condition. They went on to state that the packaging is clear - to which, I am confused as to how that would reveal a non-functional latch. Overall, the experience would have been five stars if communication was better and we were made whole by the additional time we had to pay for a contractor to make repairs and touch ups.

Great location for your home needs. I purchased an iron front door. My sale person was Christopher... he was great. He was straight forward with the price no hidden cost. I appreciated the up front information. Some sales ppl try to sale you more then what you came for or even more then what you want... he was to the point and didn't ride you to make a purchase. I initially called and he was very knowledgeable over the phone which motivated me to make the hour drive to the store. I was very satisfied and with shop there again. Followup: 11/23/2020 Let me say... I couldn't be more happy at the amazing work provided by the install company that works with HCO: The Entryway Surgeon... Aaron Ganulin. Please please see pictures added. The b4 and after photos speak for themselves... they were amazing. They were professional and friendly. Aaron made sure to communicate everything. I confirmed our date the day b4 to make sure we were still on because they are very booked up. Unfortunately, I had to wait 2 weeks... but the finish product was WELL WORTH THE WAIT! I made sure to communicate with the store on the time frame because they were still holding door. Again my salesperson: Chris was amazing throughout the entire process from sale to install (company picking up door). I will definitely be back for another project.

I recently purchased a set of double 60x93 mahogany entry doors from HCO and had an excellent experience. My first visit was to inspect the product and see if it would work in my application. Tim was very knowledgeable about the product and answered all my questions. I returned a few weeks later to make the purchase and again everyone was helpful. The doors are now installed and look terrific.